Last updated: 1 January 2025
Boat Caravan Pty Ltd (ABN 82 643 386 449) is committed to protecting the privacy of our clients, website visitors and business partners. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
Boat Caravan Pty Ltd provides professional business and consulting services to clients across Melbourne, Victoria and greater Australia. Our website is located at https://boatcaravan.online and our contact email is ceo@boatcaravan.online.
2. The Types of Personal Information We Collect
We only collect personal information that is reasonably necessary for our business functions and activities. This may include:
- Your name and position or job title;
- Your email address and business contact details;
- Your business name, ABN and billing details where relevant to an engagement;
- Information you provide in enquiries, quote requests or correspondence;
- Records of our communications and dealings with you.
We do not collect sensitive information (such as health or cultural information) unless it is reasonably necessary for our services and you have consented, or the collection is otherwise permitted by law.
3. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you when you submit a form on our website, send us an email or engage our services;
- Through our communications with you, including meetings, calls and written correspondence;
- From publicly available sources or third-party referrals, where you have consented to that disclosure or it is reasonable in the circumstances.
Where reasonable and practicable, we collect personal information directly from you. If we receive information we did not solicit and it is not needed, we will deal with it in accordance with APP 11 (destruction or de-identification of unsolicited information).
4. Purposes for Which We Collect, Hold, Use and Share Information
We collect, hold, use and disclose personal information for purposes including:
- Providing our professional business and consulting services;
- Responding to enquiries and preparing quotations;
- Managing client relationships, engagements and billing;
- Improving our website and service offerings;
- Complying with our legal and regulatory obligations, including tax and record-keeping requirements.
We will not use or disclose your personal information for direct marketing purposes unless permitted by the APPs, and where we do so we will provide a simple means for you to opt out.
5. Disclosure of Personal Information
We may disclose personal information to:
- Service providers who assist us with hosting, email, accounting or administrative functions, under confidentiality obligations;
- Professional advisers such as accountants or auditors where reasonably required;
- Government agencies or regulators where required or authorised by law.
We do not sell personal information. We take reasonable steps to ensure that any overseas recipient of personal information handles it in a manner consistent with the APPs. Where our service providers store data outside Australia, we remain responsible for reasonable steps to ensure the information is handled appropriately.
6. Quality and Security of Personal Information
We take reasonable steps to ensure the personal information we collect is accurate, up to date and complete. We also take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage and limiting access to personnel who need the information to perform their duties.
7. Access to and Correction of Your Personal Information
You may request access to the personal information we hold about you, and request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to such requests within a reasonable period. There is no charge for making a request, although we may charge a reasonable fee for providing a copy of the information. We may refuse a request in limited circumstances permitted by the APPs, and if so, we will provide written reasons and information about complaint mechanisms.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. When information is no longer required, we take reasonable steps to destroy or de-identify it securely.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and understand how the site is used. You can configure your browser to refuse cookies, although some features of the website may not function fully as a result. Analytics data collected through our website is used in a way that does not identify individual visitors where practicable.
10. Anonymity and Pseudonymity
Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym. However, in most cases we will need your contact details to respond to enquiries, provide quotes or deliver services.
11. Cross-Border Disclosure
If we disclose personal information to an overseas recipient, we will take reasonable steps, including contractual safeguards, to ensure the recipient does not breach the APPs in relation to that information, as required by APP 8.
12. Complaints and Contact
If you have questions about this Privacy Policy, wish to access your personal information, or believe we have breached the Privacy Act or the APPs, please contact us:
- Email: ceo@boatcaravan.online
- Post: Boat Caravan Pty Ltd, ABN 82 643 386 449, Melbourne VIC, Australia
We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992 within Australia.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.
